Privacy Policy

Privacy Policy for https://steel-line-bendigo.thebestlocalpro.com

Introduction

Welcome to https://steel-line-bendigo.thebestlocalpro.com (referred to as “Steel Line Bendigo” or “we”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, handling, and use of information from users visiting our website and interacting with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services that you access through links on our site. These entities have their own privacy practices, and we encourage you to review their policies before engaging with them.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • Using Our Services: When you sign up as an authorized user for any of our applications or services, we collect and process your personal data to provide a seamless experience.
  • Visiting Our Websites: Every time you browse our websites linked to this policy, we may gather information about your device, browsing behavior, and preferences.
  • Communication: We communicate with users through various channels, including emails, newsletters, phone calls, and SMS messages. By engaging with these communications, you agree to the collection of corresponding personal data.

Personal Data Collection

We collect several types of personal information, which can be categorized as:

Account and User Information:

  • Username or unique identifier
  • Contact details (email, phone number)
  • Address for delivery/shipping purposes

Payment and Financial Details:

  • Payment card numbers and expiration dates (encrypted)
  • Billing address
  • Transaction history

Purchase Data:

  • Products or services purchased
  • Purchase frequency
  • Order history and preferences

Mobile Device Identifiers:

  • Unique device identifiers (UDID, IMEI)
  • Device type and operating system

Location Data:

  • GPS coordinates and location services data (if enabled)
  • Information about your geographic location to provide localized services

Feedback and Reviews:

  • User-generated content, such as comments, reviews, and feedback
  • Ratings and preferences expressed on our platform

Social Media Information:

  • Profiles linked from social media platforms
  • Content you share or interact with on our social media channels

Product Interaction Data:

  • Products viewed, searched for, or added to your cart
  • Interactions with product recommendations and personalized content

We collect this data through various methods, including direct user input forms, shopping cart transactions, website analytics tools, browser cookies, and third-party data providers.

Cookies

Cookies are small text files stored on your device when you visit our websites or use our applications. We employ cookies to:

  • Enhance User Experience: Remembering user preferences, language settings, and login details for a seamless browsing experience.
  • Analytics: Tracking website usage, gathering statistical data, and understanding user behavior to improve our services.
  • Functionality: Enabling certain features, such as cart management or personalized content recommendations.

Our cookies are categorized as:

  • Strictly Necessary: Essential for navigating our websites and ensuring basic functionality.
  • Preference: Remembering your preferences, such as language or theme settings.
  • Analytics: Collecting aggregated data to enhance our services and understand user needs.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Data Retention and Deletion

We adhere to the principle of data minimization, retaining personal data only for as long as it is necessary for the purposes specified in this policy or required by law. After fulfilling these purposes, we securely delete or anonymize your data. Here’s a breakdown:

  • Account Information: Retained during the active use of our services and deleted upon account closure.
  • Payment Data: Stored securely for billing and transaction records, but not retained beyond the required period for legal compliance.
  • Purchase History: Kept for analytics and improvement of customer experience, with an option to request deletion.
  • Communication Records: Retained for a limited time for customer support and marketing purposes (as per local regulations).

Data Security Measures

We prioritize the security of your personal data and implement robust technical and organizational measures to protect it:

  • Encryption: We use encryption protocols to safeguard sensitive data during transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Only authorized personnel have access to personal data, and their actions are regularly monitored.

Children’s Privacy

Steel Line Bendigo does not knowingly collect or solicit personal information from children under the age of 18. Our services are designed for a general audience, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights (Subject to Local Regulations)

Depending on your location, you have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Correcting inaccurate or incomplete personal data.
  • Erasure/Right to be Forgotten: Deleting your personal data from our records upon request (subject to legal exceptions).
  • Restriction: Limiting the processing of your data under certain circumstances.
  • Data Portability: Receiving a copy of your data in a structured, commonly used format.
  • Objection: Objecting to the processing of your data for direct marketing or other purposes.
  • Non-Discrimination: You have the right to take legal action if you believe we have discriminated against you due to certain personal characteristics.

To exercise these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be notified via a prominent notice on our website, and the updated policy will be posted here. We encourage you to review this page periodically for the latest information.

Contact Us

For any inquiries, requests for data access, corrections, or deletions, or if you have questions about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Postal Address: Steel Line Bendigo, Data Protection Team, [Address], [City, State/Province, Zip Code]

We value your trust in our commitment to privacy and data protection.